AH
Oct 2025 – Feb 2026
ICT Support Technician
Austin Health · Heidelberg, VIC
Administered Active Directory, SCCM/MCM, Azure AD / Microsoft 365 and DHCP for secure access and reliable addressing.
Installed security certificates and configured secure Wi-Fi for clinical and medical devices.
Resolved incidents and service requests in KACE and JIRA, keeping end users informed.
Maintained connectivity for workstations, printers and medical devices, escalating to infrastructure when needed.
Supported Outlook, M365, Citrix and VPN with MFA, plus Cisco and Spectralink VoIP phones.
On-site support for CSSD and Austin Operating Suite projects, including after-hours escalation.
Administered print servers and wrote ICT processes and procedures.
Liaised with Dell, Zebra, Kyocera, EcoLab and Olinqua to resolve vendor issues.
Active DirectoryEntra IDSCCMMicrosoft 365CitrixDHCPVoIPKACEJIRA